DPReview forum member, sinistral, owns an early Fujifilm X-T1, that like mine, and the cameras of many other early adopters, suffers a bowed interface door. Fujifilm charged sinistral 120$ USD plus parts and shipping, to fix it.
“I wrote to Fuji about my issue and they suggested sending in the camera, which I did. Spoke with them yesterday and they have concluded that the camera “may have been subjected to high temperatures”, which is the reason for the peeling rubber. And so, it is not covered under warranty.
I voiced my disappointment and said that since being in my possession (purchased new in March) it has not been subject to temperatures beyond walking around on a summer day taking photos (in eastern Canada, by the way, which is not exactly sweltering). The lady politely said that this was the technician’s conclusion and was taken up the chain and that’s their decision. No room for negotiation, take it or leave it.
They sent me the repair estimate ($120 base fee for all X-series camera service, $15-20 in materials, plus tax and shipping). I complained further in my email response to the estimate and they have since reduced the cost by 15%, which is a nice, but small, consideration.
I’m going ahead with the repair, as I need the camera back very soon, but am pretty miffed. I’ve been racking my brain to see if maybe I had left it in the car for a day during the summer or something, but I’m not coming up with anything where it would’ve been in there very long apart from longer drives where some kind of cooling would have been on.
I’m going to be extra mindful in the future and just hope that it doesn’t return. Their work is warrantied for a year, but we’ll see what that means, if anything, if the same thing comes back.”
The deformed interface door isn't a user-instigated default. It is a manufacturing/repair defect, and either appears a few months after use, or after official maintenance. It renders the camera bare to the elements, and to dust and other debris. Worse, it is of a part not worth 120$ plus shipping and parts.
This is further evidence that mirrorless camera makers still misunderstand the needs of their customers. It is evidence that their cameras are made to lower quality spec. The flange around the interface door isn't even 2mm deep, and the door itself fits over, not into, a small crevice. It is a poor design that should never have made it to production.
The entire thread can be read here.